As all of our keychains and charms are meticulously handmade, each piece possesses its own unique character. Due to the nature of handmade items, please understand there may be minor variations or subtle imperfections that differ slightly from the photos displayed on our website. We typically do not accept returns. A full or partial refund, or the shipment of replacement parts, will only be issued in cases of a serious quality defect.
To start a refund, you can contact us at [email protected]. Please describe the quality defect and attach clear pictures of the goods you have received. the We will handle your request and get back to you within 1 business day.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].